1. General Provisions.
Any legal and other relations are governed by these General Provisions and the Rules established by the escape room Trapped and the laws of the Slovak Republic. Any disputes arising in connection with these legal and other relations will be settled in the District Court of the Slovak Republic. The Company reserves the right to modify or update the General Terms and Conditions of the Game by publishing the current version on the Company’s website (escape room Trapped): www.trapped.sk.
2. Safety rules.
The main condition for participation in any game of the Company is the impeccable observance of all operating and safety rules by all team members who enter into contractual relations with the Company on the basis of their reservation of the corresponding game (room). The participant agrees that if he does not comply with the rules or does not follow the instructions for safety and operation, the administrator or management at his own discretion may not allow the relevant participant to play. Or may terminate the game at any stage without any compensation for paid services.
When booking a game, the participant agrees to comply with the General Terms and Rules approved in the Company and, thus, undertakes to comply with them.
During each game, the rooms are video-recorded by the Company’s video surveillance system.
Any participant who behaves improperly or interferes with the rest of the players in the game can be excluded from the team at the discretion of the administrator, without refunding the cost of the game. If any member intentionally damages the property of the company, he is liable for the damage caused and will be excluded from the team at the discretion of the administrator without refunding the cost of the game. The participant who caused the damage to the company is obliged to refund the cost of the damaged equipment in full.
If any participant has signs of alcoholic or narcotic intoxication, the administrator at his discretion has the right to prevent such a participant from playing the game. In addition, the Company reserves the right to refuse to play those participants who, at the discretion of the administrator or the management can not participate in the game for any other reason.
The premises of the Company are strictly prohibited from smoking and drinking alcoholic beverages.
Participants must store their personal belongings and any valuables in individual storage cabinets installed at the reception. The company is not liable for damage, loss or theft of personal belongings or valuables that will not be placed in individual lockers.
3. Financial questions.
The weekly schedule and timing of the games may vary depending on the decision of the Company’s management.
Booking of the game on a provisional date, which is not included in the weekly schedule, is carried out only on condition of full payment for such a reservation.
Teambuilding and mass events are to be discussed individually, the individual cost of such events is to be discussed additionally, it is also possible to pre-book specific time and date for such events. For more information, please contact us by e-mail: email@example.com or by phone: +421 903031556.
Participants will not be allowed to play in case of being late for the game more than 15 minutes after the booked time.
Participation in the game is not recommended for children under 5 years. Participants under the age of 16 must be accompanied by a parent or other adult person during the game, who will be responsible for them.
The price of the game is indicated for a team of maximum 4 people. As an exception, at the discretion of the administrator, you can increase the number of players to 5 people. In this case, an additional payment of 10 euros is required. Every child, regardless of age, is considered one person. When booking a game, you must specify a name, phone number and e-mail address. This information is necessary to confirm the booking and communication with the participant of the game.
4. Rules of photo and video of fixation.
Any video or photo in the rooms of the Company is strictly prohibited. In case of violation of this rule, the team will be fined 200 euros, and the game will be terminated immediately.
At the end of the game, the administrator will make memorable photos with professional photo equipment in the designated photo areas of the room.
5. Gift certificates.
The gift certificate has a validity of 6 months and is valid for any game session with a fixed number of players (maximum 4 people).
The validity period is indicated on the certificate. In case of expiration, the value of the gift certificate is not refundable, and the team may only be allowed to play at the discretion of the management.
6. Processing of personal data.
Team members give permission to the Company to post pictures taken after the game on the Company’s website and social networks. If a participant objects to the publication of a photo with his image, he must warn the administrator about it.
Any other personal information about customers (name, email address, phone number) is carefully stored in company data files and used solely to confirm the booking. Also for sending photos after a game session.